Published date: 28 September 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 June 2022, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

SW1H 9NA

Value of contract

£2,089,050 to £4,780,191

Procurement reference

tender_308401/1109466

Published date

28 September 2022

Closing date

21 June 2022

Closing time

12pm

Contract start date

23 June 2022

Contract end date

31 March 2023

Contract type

Works

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating exing data assets. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

Award information

Awarded date

21 June 2022

Contract start date

23 June 2022

Contract end date

31 March 2023

Total value of contract

£2,089,050

This contract was awarded to 1 supplier.

Scott Logic

Address

6th Floor, The Lumen St James Boulevard Newcastle Helix Newcastle upon Tyne NE4 5BZ

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Peel Park Control Centre
Blackpool
FY4 5ES
England

Email

peelpark.dataandanalyticscommercialteam@dwp.gov.uk