Published date: 28 January 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 September 2021, 11:59pm

Contract summary

Industry

  • Postal and telecommunications services - 64000000

Location of contract

England

Value of contract

£244,000

Procurement reference

CAFCASS001-DN554364-47311806

Published date

28 January 2022

Closing date

21 September 2021

Closing time

11:59pm

Contract start date

23 September 2021

Contract end date

22 September 2024

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Further competition under CCS Network Services 2 framework agreement (RM3808), lot 13 to award a Cloud Contact Centre as a Service (CCaaS) Contract to a sole Supplier.

CAFCASS is seeking the provision of a Cloud Contact Centre as a Service (CCaaS) solution for a period of three years with the live service to commence no later than the 31st March 2022.

Award information

Awarded date

15 October 2021

Contract start date

4 February 2022

Contract end date

3 April 2025

Total value of contract

£244,000

This contract was awarded to 1 supplier.

Foehn Limited

Address

Goodwin House
5 Union Court
Richmond
Surrey
TW9 1AA

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

3rd Floor, 21 Bloomsbury Street
London
WC1B 3HF
United Kingdom

Email

procurement@cafcass.gov.uk

Website

https://www.cafcass.gov.uk