Published date: 6 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 February 2021, 10am

Contract summary

Industry

  • Monitoring and control services - 71700000

  • IT services: consulting, software development, Internet and support - 72000000

  • Call centre - 79512000

Location of contract

England

Value of contract

£60,000 to £240,000

Procurement reference

ORBIT001-DN518312-16360840

Published date

6 January 2021

Closing date

8 February 2021

Closing time

10am

Contract start date

1 April 2021

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System. Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose.
We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats.
The contract will be awarded for 24 months with 2x further options to extend for a further 12 months (2+1+1).
Provision of the service is expected to commence April 2021.
This procurement procedure is being run on the e-procurement portal 'Pro-Contract' https://procontract.duenorth.com. If not already registered on the portal, Suppliers can register for free. You will need to search for the opportunity and register interest to view the documents and submit a response.
All queries relating to this opportunity must be raised via the portal's message function.

More information

Links

About the buyer

Contact name

Julie Mepham

Address

Garden Court
Harry Weston Road, Binley Business Park
Coventry
CV3 2SU
United Kingdom

Email

group.tenders@orbit.org.uk

Website

http://www.orbit.org.uk