Published date: 22 August 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Cleaning and sanitation services - 90900000
Cleaning services - 90910000
Office cleaning services - 90919200
Location of contract
SN2 2EH
Value of contract
£0 to £460,000
Procurement reference
IT-514-325-P/REF 00000325
Published date
22 August 2024
Closing date
9 September 2024
Closing time
9:30am
Contract start date
2 December 2024
Contract end date
31 March 2028
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026.
Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.
Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
More information
Links
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- https://in-tendhost.co.uk/historicengland/aspx/
- Additional information on how to apply for this contract
Additional text
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Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation.
Delivery Notes
Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/historicengland/aspx/Home in order to express interest and download documentation.
Is a Recurrent Procurement Type? : Yes
About the buyer
Contact name
Yuliia Patsora
Address
Firefly Avenue
Swindon
Wiltshire
SN2 2EH
United Kingdom
Telephone
+441793445069
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Closing: 9 September 2024, 9:30am