Published date: 7 October 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 August 2020, 11:59pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£65,000

Procurement reference

DONCTR001-DN432719-03028665

Published date

7 October 2020

Closing date

17 August 2020

Closing time

11:59pm

Contract start date

1 September 2020

Contract end date

1 September 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Doncaster Borough Council ("The Council") invite detailed proposals to provide Doncaster Council with a solution that will deliver AI (Artificial Intelligence) across a number of different channels including Voice over Telephony; the council has a chat bot solution using Google DialogFlow that is used on Amazon Alexa.

Initially we will require Telephony using a specific service area, which is Waste and Recycling.

However, depending on the success of this first integration the council expects the provided solution should be capable of both AI through Telephony and it should be capable of integrating other services areas such as (and not restricted to) Pest Control, Antisocial Behaviour, Dump Rubbish, Planning, High Ways and Street Scene.

The council has a website that allows residents to self-serve this can be found at https://www.doncaster.gov.uk/, the initial service we wish to have delivered on AI Telephony is Waste and Recycling the processes and information for this service can be found on the website at https://www.doncaster.gov.uk/services/bins-recycling-waste.

This is a 2 year contract with x2 1 year extensions.

More information

Links

Award information

Awarded date

19 August 2020

Contract start date

1 September 2020

Contract end date

1 September 2022

Total value of contract

£65,000

This contract was awarded to 2 suppliers.

Brainstorm Mobile Solutions Ltd

Address

Studio 311 Highgate Studios, 53-79 Highgate Road, London, NW5 1TL

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Engage Hub

Address

Studio 311, Highgate Studios
53 / 79 Highgate Road
London
NW5 1TL

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Megan Colbeck

Address

Civic Office
Waterdale
Doncaster
DN1 3BU
England

Telephone

+44 1302736765

Email

Megan.Colbeck@doncaster.gov.uk

Website

http://www.doncaster.gov.uk/