Published date: 18 February 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 March 2022, 12pm

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

  • Customer Relation Management software package - 48445000

  • Communication software package - 48510000

    • IT services: consulting, software development, Internet and support - 72000000

    • Transaction-processing software development services - 72212217

    • Contact management software development services - 72212333

Location of contract

PO1 2BJ

Value of contract

£0

Procurement reference

IT-26-4646-P00004646

Published date

18 February 2022

Closing date

21 March 2022

Closing time

12pm

Contract start date

4 May 2022

Contract end date

4 May 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Portsmouth City Council ('the council') is inviting tenders from suitably qualified suppliers to provide omni-channel contact centre services.

The solution must be a certified Microsoft Teams solution for contact centres.

The new omni-channel platform is required to replace current solutions for call distribution, call recording and interactive voice response (IVR) and to provide additional functionality to support customer service across digital channels, including email, social media and web chat, via a single omni-channel platform, to increase the use of IVR through the system to improve the customer journey and to connect online and offline customer service to support channel shift, and to enable enhanced reporting, and automated customer feedback.

More information

Links

Additional text

Portsmouth City Council is currently in the process of seeking expressions of interest for the following project - Omni-Channel Contact Centre Solution

The full details and ability to express an interest will be via our e-sourcing system Intend. This filepath will take you to the relevant area of Intend,

https://in-tendhost.co.uk/portsmouthcc/aspx/Tenders/Current

Once on the page you can either scroll down or use the search function to find the relevant project.

Should you have any problems with the above link, please contact us on 023 9268 8235 or email: procurement@portsmouthcc.gov.uk


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Procurement Service

Address

Guildhall Square
Portsmouth
Hampshire
PO1 2BJ
United Kingdom

Telephone

023 9268 8235

Email

procurement@portsmouthcc.gov.uk