Published date: 24 June 2022

Last edited date: 27 June 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 July 2022, 12pm

Contract summary

Industry

  • Tickets - 22459000

  • Industry specific software package - 48100000

Location of contract

L3 8EN

Value of contract

£0 to £170,000

Procurement reference

IT-521-13-2022-June-04

Published date

24 June 2022

Closing date

20 July 2022

Closing time

12pm

Contract start date

15 August 2022

Contract end date

30 November 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

National Museums Liverpool (NML) is inviting tenders for a ticketing solution.

NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority [c. 80%] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between £500,000 and £1m per year depending on the programme.

It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency.

The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed £170,000 GBP excluding VAT.

Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed.

Further details are contained within our Invitation to Tender documents.

More information

Links

Additional text

Procurement documents are accessible to all registered tenderers via https://in-tendhost.co.uk/nationalmuseumsliverpool. To participate in this opportunity, tenderers are requested to log into In-Tend, download, complete and upload the completed procurement documents by the closing date and time for return of submissions.

Further details are provided in the procurement documents.

Should your organisation experience any technical difficulties with registering or using the In-Tend portal please contact In-Tend on 0845 557 8079 / 0114 407 0065 (Mondays to Fridays 8.30am to 5pm); or email support@in-tend.co.uk.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Tina Yu

Address

William Brown Street
Liverpool
Mersyside
L3 8EN
United Kingdom

Telephone

0151 207 0001

Email

Tina.Yu@liverpoolmuseums.org.uk

Website

https://www.liverpoolmuseums.org.uk