Published date: 30 May 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 May 2017

Contract summary

Industry

  • Telephone and data transmission services - 64210000

Location of contract

South West

Value of contract

£35,310

Procurement reference

WDDC Call Handling

Published date

30 May 2017

Closing date

25 May 2017

Contract start date

26 May 2017

Contract end date

25 May 2018

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team.
Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and Purbeck District Council (Revenues and Benefits Partnership). Direct awarded using the G cloud 8 Framework, service id 7471 1704 4815 2834. G-Cloud 8 will be replaced by G-Cloud 9 during May 2017.

Award information

Awarded date

25 May 2017

Contract start date

26 May 2017

Contract end date

25 May 2018

Total value of contract

£35,310

This contract was awarded to 1 supplier.

Inform 360

Address

Venture House
2 Arlington Square
Downshire Way
Bracknell
RG12 1WA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Payne

Address

South Walks House
South Walks Road
Dorchester
DT1 1UZ
England

Email

MPayne@dorset.gov.uk