Published date: 13 March 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 February 2020, 12pm

Contract summary

Industry

  • Radio, television, communication, telecommunication and related equipment - 32000000

Location of contract

England

Value of contract

£718,830 to £1,648,627

Procurement reference

CF-0843800D0O000000rwimUAA

Published date

13 March 2023

Closing date

3 February 2020

Closing time

12pm

Contract start date

1 April 2020

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a Transparency Notice publication to extend original Contract for Omni Channel Contact Centre Software under 24 month optional extension available.

This notice replaces previous published awarded contract notice:
https://www.contractsfinder.service.gov.uk/notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d?origin=SearchResults&p=1

The original procurement was undertaken through the Crown Commercial Service Framework - G-Cloud 11 (RM1557.11)

Total maximum award value is the maximum of all charges including all optional extensions. This value modification has been completed in compliance with regulation 72 (a) of the Public Contracts Regulations 2015.

CQC Reference: CQC ICTC 801

Updated 13.03.23 - files uploaded as links have been removed and replaced as attachments to this notice.

More information

Previous notice about this procurement

Extension to Omni Channel Contact Centre Solution

  • Awarded contract
  • Published 11 July 2022

Attachments

Award information

Awarded date

22 April 2022

Contract start date

1 April 2020

Contract end date

31 March 2024

Total value of contract

£1,648,627

This contract was awarded to 1 supplier.

Puzzel Limited

Address

Herschel House, 58 Herschel Street, Slough SL1 1PG

Reference

None

About the buyer

Contact name

Commercial and Contracts

Address

Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
GB

Email

commercialcontracts@cqc.org.uk