Published date: 27 January 2026
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
England
Value of contract
£0
Procurement reference
LBOWF001-DN723488-97705999
Published date
27 January 2026
Closing date
15 April 2024
Closing time
11:59pm
Contract start date
1 September 2025
Contract end date
31 August 2032
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for:\r
• billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments\r
• entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance\r
• entitlement assessment of Free School Meals\r
Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.
Award information
Awarded date
29 August 2025
Contract start date
1 September 2025
Contract end date
31 August 2032
Total value of contract
£0
This contract was awarded to 1 supplier.
Capita Business Services Ltd
Address
W2 6BD
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Georgina Asumadu
Address
Room 100, Waltham Forest Town Hall
Forest Road
Walthamstow
E17 4JF
England
Telephone
+44 2084963000
Georgina.Asumadu@walthamforest.gov.uk
Website
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Closing: 15 April 2024, 11:59pm
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