Published date: 20 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 15 April 2021, 12am

Contract summary

Industry

  • Software-related services - 72260000

Location of contract

RG1 8BW

Value of contract

£974,425

Procurement reference

CF-0182100D58000000L5A4EAK1

Published date

20 August 2021

Closing date

15 April 2021

Closing time

12am

Contract start date

1 July 2021

Contract end date

31 August 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To develop a scheduling tool to assist the Asylum Operations function schedule over 25,000 asylum interviews each year. Each interview involves the scheduling of several resources, and significant administration effort is required to maintain this process at the required level of quality.

The core requirement for the application is to provide a scheduling tool for the substantive asylum interview. This is the key interview that most asylum-seekers have to attend in order to provide details of their claim so that the caseworker can make a decision. This is a critical point in the asylum process as it is pivotal to the decision-making process and life-changing for the applicant, so the quality of the event and reliability in its execution are critical. The substantive interview is complex in that is requires several resources to be available in order for it to take place.
Interviews are often cancelled, moved or have to be rebooked if there is an applicant no-show. This is time-consuming and must be tracked and managed.
The system will be built as a set of services so that it can be used through a user interface or through other systems requesting automated booking of slots based on an agreed set of criteria.

Link to opportunity notice: https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/14505

More information

Links

Award information

Awarded date

27 July 2021

Contract start date

1 July 2021

Contract end date

31 August 2022

Total value of contract

£974,425

This contract was awarded to 1 supplier.

MASTEK (UK) LTD

Address

Pennat House, 2 Napier Court, Napier Road, Reading, Berkshire, RG1 8BW RG1 8BW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Zobair Mehmood

Address

2 Marsham Street
London
SW1P 4DF
GB

Email

zobair.mehmood@homeoffice.gov.uk