Published date: 5 July 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 31 July 2021, 12pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

Any region

Value of contract

£200,000

Procurement reference

BIP605873581

Published date

5 July 2021

Closing date

31 July 2021

Closing time

12pm

Contract start date

15 March 2022

Contract end date

1 April 2026

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.

More information

Links

About the buyer

Address

Suite C, Lancaster House, Grange Business Park
Enderby Road
Leicester
LE8 6EP
UK

Telephone

+441202319119

Email

gregory.savage@stonewater.org