Published date: 29 September 2021
This notice was replaced on 24 March 2022
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Awarded contract (published 24 March 2022)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Health services - 85100000
Social work and related services - 85300000
Location of contract
England
Value of contract
£225,000
Procurement reference
IOW001-DN572347-56289257
Published date
29 September 2021
Closing date
2 November 2021
Closing time
2pm
Contract start date
1 April 2022
Contract end date
31 March 2027
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified suppliers ("Potential Suppliers") for the provision of the Isle of Wight Independent Health Complaints Advocacy Service.
The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received.
The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman.
More information
Additional text
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Any term listed in this notice, is the full term including any potential extensions. Any values listed are whole life contract values.
About the buyer
Contact name
Claire Sarr
Address
County Hall
High Street
Newport
PO30 1UD
England
Telephone
+44 1983821000
Website
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