Published date: 10 November 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 1 December 2017

Contract summary

Industry

  • Survey services - 79311000

  • Survey conduction services - 79311200

  • Telephone survey services - 79311210

    • Survey analysis services - 79311300

    • Customer survey services - 79342310

    • Customer satisfaction survey - 79342311

Location of contract

Any region

Value of contract

£0

Procurement reference

tender_158616/631860

Published date

10 November 2017

Closing date

1 December 2017

Contract start date

8 December 2017

Contract end date

30 April 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

I. Understand the impact of the National Measurement System through quantification of impact and attributing the role of the NMS.
II. Benchmark customer experience/ satisfaction and look for product and service improvement opportunities
III. Develop an understanding of how customers use measurement to create value
IV. Identify how the work of the NMS is used in combination with other stakeholders in the UK Quality Infrastructure (NMS, UKAS, BSI)

More information

Links

Additional text

The Authority is using the LUPC Bravo e-Tendering portal to conduct the procurement process. All Tenderers must register their company via the LUP Bravo portal. This can be done via the following link

About the buyer

Contact name

National Physical Laboratory

Address

Hampton Road
Teddington/London
TW11 0LW
England

Email

slav.majoros@npl.co.uk

Website

www.npl.co.uk