Published date: 28 January 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 February 2022, 12pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

London

Value of contract

£50,000 to £100,000

Procurement reference

BIP662302003

Published date

28 January 2022

Closing date

21 February 2022

Closing time

12pm

Contract start date

21 March 2022

Contract end date

1 August 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

As we look to the future, the British Library wants to develop a shared vision and actionable strategy to improve the quality of experience for our users, ensuring our future web provision meets the needs and interests of our audiences and supports our corporate objectives. This tender is intended to support us in the first step in that process.

We are seeking to commission a partner to work with us to carry out a discovery process and:

-Build a shared understanding of the current state and performance of our web offer in meeting user needs, across a range of key metrics
-Support the stakeholders and build their understanding of:
oKey aspects of current best practice in the design and management of web services.
oThe nature and scale of opportunity for the British Library, both to improve the offer and increase our effectiveness.
-Agree a mandate for change and high-level, actionable recommendations, both short and long term to improve the digital experience for our users.

This is a foundational piece of work that should both educate and inspire the stakeholders, support them to develop an ambitious but practical vision and give them the confidence to move forwards.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Jack Trotter

Address

British Library
96 Euston Road
London
NW1 2DB
UK

Telephone

+447719079226

Email

jack.trotter@bl.uk