Published date: 6 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 April 2025, 5pm

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

Any region

Value of contract

£600,000 to £2,550,000

Procurement reference

tender_478497/1488622

Published date

6 June 2025

Closing date

8 April 2025

Closing time

5pm

Contract start date

26 May 2025

Contract end date

25 May 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of centralised telephony operator services for the Foreign, Commonwealth & Development Office (FCDO), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number.

Award information

Awarded date

5 June 2025

Contract start date

26 May 2025

Contract end date

25 May 2027

Total value of contract

£2,550,000

This contract was awarded to 1 supplier.

Foundever GB LTD

Address

Earlsdon Park, 53-55 Butts Road, Coventry, United Kingdom, CV1 3BH

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

King Charles Street
London
SW1A 2AH
England

Email

DDAT.Commercial@fcdo.gov.uk