Published date: 23 March 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 June 2015

Contract summary

Industry

  • Market and economic research; polling and statistics - 79300000

Location of contract

South West

Value of contract

£50,000 to £70,000

Procurement reference

UK SBS CR150034INNUK

Published date

23 March 2018

Closing date

4 June 2015

Contract start date

19 June 2015

Contract end date

31 May 2016

Contract type

Not applicable

Procedure type

Not applicable

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Innovate UK would like to appoint a research agency to shape monitor and track over 11-12 month period the impact that our communications activity is having on our customers and key stakeholders, across the research base and government. We would like an agency to explore the following;
 Overarching impact of all communications plans, both challenge and responsive
 The impact of key corporate events, namely Innovate 2015 on raising awareness of who we are and what we do, with key stakeholders (government and research) and business customers
 Identify how well the name change, from The Technology Strategy Board to Innovate UK has been received and understood
 Test key messaging
 Build insights about who are customers are and how best to communicate with them
The agency must provide value add insight to the evaluation which Innovate UK communications team can generate through Google analytics for example.

Research agencies are invited to pitch for this work, providing costed recommendations on the best approach and methodology required delivering the insights required.
The agency should suggest a research methodology that will allow Innovate UK to understand the impact that its communications is having with target audiences. Over the course of the year, the agency will support the development of and test the customer insights that will allow us to better target our customers in the long term.
The output of activity should be in the form of a report on a regular basis (exact timings to be agreed) which benchmarks where we are at the beginning of the year and how, over time our communications impact upon the awareness levels, understanding of who we are and what we do and how satisfaction levels have changed over time.

Putting the business into shared services
UK Shared Business Services Ltd (UK SBS) brings a commercial attitude to the public sector; helping our customers improve efficiency, generate savings and modernise.
It is our vision to become the leading provider for our customers of shared business services in the UK public sector, continuously reducing cost and improving quality of business services for Government and the public sector.

Our broad range of expert services is shared by our customers. This allows our customers the freedom to focus resources on core activities; innovating and transforming their own organisations.

Core services include Procurement, Finance, Grants Admissions, Human Resources, Payroll, ISS, and Property Asset Management all underpinned by our Service Delivery and Contact Centre teams.
UK SBS is a people rather than task focused business. It's what makes us different to the traditional transactional shared services centre. What is more, being a not-for-profit organisation owned by its customers, UK SBS' goals are aligned with the public sector and delivering best value for the UK taxpayer.

More information

Previous notice about this procurement

UK SBS CR150034INNUK Communications Research: To Understand the Effect of our Communications on our Customers

  • Opportunity
  • Published 14 May 2015

Attachments

Additional text

IMPORTANT PLEASE READ
Please note that to express an interest for this procurement and to gain access to the full specification within the e-sourcing suite you must first send a signed copy of the confidentiality agreement, save this as a PDF document and send this to research@uksbs.co.uk. Once this is received, UK SBS will add you in to the procurement within the e-sourcing suite.

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the name of the registered Bidder;
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Award information

Awarded date

6 July 2015

Contract start date

1 August 2015

Contract end date

31 May 2016

Total value of contract

£64,700

This contract was awarded to 1 supplier.

Echo Research Ltd

Address

ONE ROPEMAKER STREET
LONDON
EC2Y 9AW
GB

Reference

Companies House number: 02454455

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

UK SBS Research Team

Address

North Star House
North Star Avenue
Swindon
SN2 1FF
England

Email

research@uksbs.co.uk