Furniture for Norwich City Council's customer contact centre

Contract summary

Industry

• Furniture - 39100000

Location of contract

East of England

Value of contract

£0

Procurement reference

NRW/CCT/9761/B

Published date

3 July 2018

Closing date

13 June 2018

Contract start date

10 July 2018

Contract end date

31 August 2018

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Norwich City Council has a busy customer contact centre (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum.
Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc.
The existing contact centre is to be adapted to form one large hall in which the various departments within the council will conduct business with their customers.
The emphasis of the re-designed contact centre will be for customers to benefit from either 'self-service' or if preferred an appointment based system to meet "face to face" with council staff.
The contact centre layout is to be remodelled and all furniture will be replaced to enable council staff to "walk the floor" and talk to / direct customers to where they need to be or to sit with customers to conduct their business using "mobile" computer tablets.
The council is looking for a supplier or a combination of suppliers to supply the furniture required to launch the new contact centre later this year.

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Award information

Awarded date

20 June 2018

Contract start date

10 July 2018

Contract end date

31 August 2018

Total value of contract

£73,466

This contract was awarded to 3 suppliers.

FLEXIFORM BUSINESS FURNITURE LIMITED

PORTSDOWN OFFICE LIMITED

Bates Office Services Ltd

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About the buyer

Contact name

Gilly Newton

Address

City Hall
NORWICH
NR21NH
England

Email

procurement@norwich.gov.uk