Published date: 4 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 October 2025, 12pm

Contract summary

Industry

  • Research and development consultancy services - 73200000

Location of contract

CR0 2QA

Value of contract

£118,150 to £150,000

Procurement reference

CF-0010800D1t000000oonVEAQ

Published date

4 December 2025

Closing date

20 October 2025

Closing time

12pm

Contract start date

1 December 2025

Contract end date

31 May 2026

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

HM Land Registry has awarded a contract for services that will support with the planning and implementation of its new Tone of Voice. The scope of this phase of the project will focus on written customer correspondence and shall include (but not limited to) the creation of a set of actionable communication principles and practical guidelines, the development of a communications strategy and the creation of a comprehensive training and engagement program for HMLR employees.

The contract was sourced via Further Competition RM6126 - Research & Insights DPS. The estimated total contract value is £118,150.00 (ex VAT). The initial term of the contract is 6 months and includes an optional 3 month extension until 31st August 2026 at HMLR's sole discretion.

Award information

Awarded date

27 November 2025

Contract start date

1 December 2025

Contract end date

31 May 2026

Total value of contract

£118,150

This contract was awarded to 1 supplier.

The First Word Agency Ltd

Address

51 De Frene Road, London, SE26 4AF

Reference

None

About the buyer

Contact name

HMLR Commercial

Address

1 Bedford Park
Croydon
CR0 2QA
GB

Telephone

03000060411

Email

commercialgovernance@landregistry.gov.uk