Published date: 9 February 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 September 2016

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

South West

Value of contract

£55,000 to £65,000

Procurement reference

DVNCC001-DN174753-94214336

Published date

9 February 2017

Closing date

23 September 2016

Contract start date

1 April 2017

Contract end date

31 March 2019

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This award notice links to Contract Finder notice DVNCC001-DN174753-67225186

Devon County Council is looking for one supplier to provide an Employee Assistance Programme (EAP) consisting of a telephone helpline and up to six one-hour sessions of telephone or face-to-face counselling per employee per year to its centrally employed staff (as at July 2016 approximately 4,500 staff) in order to support individuals to remain in work, or to return to work after a period of absence. The provision of an EAP service is designed to produce organisational benefit that can be quantified by measurable outcomes (such as feedback from employees showing that using the EAP contract helped them to return to work after a period of absence)
The EAP must include:
• A 24 hour telephone advice line available 365 days a year addressing concerns which may include but not be restricted to the following:
- addiction/ dependency
- alcoholism
- anxiety / stress
- bereavement
- bullying/ harassment/ intimidation/ discrimination
- career/ job related stress
- care problems related to childcare/ eldercare/ disability care
- debt advice
- depression
- domestic violence
- eating disorders
- family / relationship problems
- gambling
- gay/ lesbian/ gender issues
- health problems
- problems arising from an accident at work
- mental health related issues
- illness of a family member
- legal information
- matrimonial/ domestic settlement problems
- performance related problems
- redeployment/ relocation/ redundancy
- substance abuse
- post-traumatic stress.
• Support for users and managers in a number of different ways including, but not limited to:
- signposting on where to get advice / information
- direct provision of advice / information
- referral to specialised agencies
• Support for employees to identify and resolve work issues such as working relationships, personal and interpersonal skills, time management skills, work/life balance, stress and other related issues
• Support and advice for managers regarding recognition of problems which may impact on their or a team members ability to work effectively and undertaking their duty of care to staff and their management role e.g. having difficult conversations, managing and implementing change, stress, pressure and resilience and managing mental health in the workplace
• Up to six sessions of self-referral telephone or face-to-face counselling per employee per year.
• Access to counselling sessions should be available 52 weeks per year between 8am - 8pm, Monday to Friday and occasionally at weekends if no other time is suitable.
• Access to the services provided must take account of an employee's health needs (for example disabled access to counselling rooms when requested, minicom facilities or text type on telephone helplines)

Award information

Awarded date

16 November 2016

Contract start date

1 April 2017

Contract end date

31 March 2019

Total value of contract

£65,000

This contract was awarded to 1 supplier.

Employee Advisory Resource T/A Workplace Options

Address

Ealing Cross, 85 Uxbridge Road London W5 5TH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Rebecca Baggett

Address

County Hall, Topsham Road
Exeter
EX2 4QD
England

Email

rebecca.baggett@devon.gov.uk