Published date: 20 February 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 6 March 2023, 12pm

Contract summary

Industry

  • Data and voice media - 32583000

Location of contract

L24 8RF

Value of contract

£40,000 to £50,000

Procurement reference

TRGBS128

Published date

20 February 2023

Closing date

6 March 2023

Closing time

12pm

Contract start date

1 April 2023

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Single tender action (below threshold)

A direct contract with a single supplier, without competition.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives.

More information

Additional text

All documentation relating to this project can be found by registering at https://riversource.wax-live.com

About the buyer

Address

Riverside
2 Estuary Boulevard
Liverpool
L24 8RF
England

Email

procurement@riverside.org.uk