Published date: 27 June 2024

Last edited date: 29 July 2024

Closed early engagement


Closing date: 29 July 2024

Contract summary

Industry

  • Networking, Internet and intranet software package - 48200000

  • Database systems - 48610000

  • Software programming and consultancy services - 72200000

    • IT software development services - 72212517

    • Systems and technical consultancy services - 72220000

    • Software-related services - 72260000

    • Customer satisfaction survey - 79342311

Location of contract

AL10 9NA

Procurement reference

CF-0023900D4K000001WteKUAS

Published date

27 June 2024

Closing date

29 July 2024

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer (VoC) and Voice of the Employee (VoE). The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire. The platform is also required to obtain the Voice of the Employee and insights from partner agencies. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

This opportunity is available via the 7 Force Commercial Tendering Portal.

To register, visit https://7force.force.com/ProSpend__eSourcing_Community_Registration?locale=uk

If you are already registered on the Portal, you can login here: https://7force.force.com/login

If there are any issues registering please contact ope.ore@essex.police.uk in the first instance.

More information

Previous notice about this procurement

Customer Insight Platform - Hertfordshire

  • Early engagement
  • Published 27 June 2024, last edited 5 July 2024

Attachments

About the buyer

Contact name

Ope Ore

Address

Essex Police HQ, Kingston Avenue
Chelmsford
CM2 6DA
GB

Telephone

07980755187

Email

ope.ore@essex.police.uk