Published date: 28 October 2022

Last edited date: 28 October 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 26 August 2022, 12am

Contract summary

Industry

  • Research services - 73110000

Location of contract

M3 5BS

Value of contract

£85,000 to £90,000

Procurement reference

CW62776

Published date

28 October 2022

Closing date

26 August 2022

Closing time

12am

Contract start date

24 October 2022

Contract end date

24 May 2023

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

This is a KAI Social Research contract which was let through Research & Insights Dynamic Purchasing System.

HMRC debt balance has increased significantly as a result of the pandemic as well as two significant pauses in active debt collection activity. in response to this, as well as reduced collector resource and increased workload Debt Managment have transformed debt collection, in concert with stakeholders across HMRC, by introducing an innovative risking model segmenting customers. We are able to quantify performance, however, we want to understand the driving force behind payments, motivations and perceptions. Internal quantitative evaluation is monitored robustly but additional qualitative research will allow us to get behind how our new approach has felt to customers, in order to enable us to form a robust model appropriate for the current climate and build customer confidence to comply with future liabilities and seek financial assistance.

This approach requires robust evaluation due to significant investment and NAO interest. Research will enable us to react to evidence to deliver efficiencies, and provide customer support whilst maximising payment opportunities.

More information

Attachments

Award information

Awarded date

10 October 2022

Contract start date

24 October 2022

Contract end date

24 May 2023

Total value of contract

£90,000

This contract was awarded to 1 supplier.

IFF

Address

100 Parliament Street
Westminister
London
EC3R 6HD

Reference

Companies House number: 0849983

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Rebecca Yeates

Address

Trinity Bridge House
2 Dearmans Place
Salford
M35BS
England

Email

rebecca.yeates@hmrc.gov.uk