Published date: 10 March 2020

Last edited date: 25 March 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 April 2020

Contract summary

Industry

  • Call centre - 79512000

Location of contract

CV37 6HX

Value of contract

£0

Procurement reference

SDC - 8904

Published date

10 March 2020

Closing date

9 April 2020

Contract start date

20 July 2020

Contract end date

21 July 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Stratford-on-Avon District Council is seeking an organisation to provide a booking centre facility for the UBUS dial a ride community transport service to enable registered UBUS users to book their journey on the service. The booking centre will operate between the hours of 0800 and 1830 Monday - Friday.

Appropriate route scheduling software will be necessary to determine routes for five vehicles. As the expanded UBUS service will allow same day bookings where possible, the provider will supply equipment for each of the five UBUS vehicles so any alterations to schedules are received immediately by drivers.

There are currently 30 calls per day approximately. It is anticipated the new UBUS service will have higher demand than the current service as it will operate longer hours and accept concessionary bus passes. It is difficult to predict what the demand will be on the new service. With changes proposed to some local Flexibus services within the District, and having reviewed the passenger figures of those services, if we assume all affected Flexibus passengers register with UBUS and make a minimum of one return journey per week, there could be an additional 60 calls per week. This does not take into account other potential users who may now be attracted to the service as they can use their concessionary pass.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Charlotte Hume

Address

Church Street
Stratford-Upon-Avon
Warwickshire
CV37 6HX
United Kingdom

Telephone

01789 260604

Email

charlotte.hume@stratford-dc.gov.uk