Published date: 31 October 2018

Last edited date: 31 October 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 20 November 2018

Contract summary

Industry

  • Electronic data management (EDM) - 48613000

Location of contract

W4 1NN

Value of contract

£0

Procurement reference

IS0017

Published date

31 October 2018

Closing date

20 November 2018

Contract start date

1 February 2019

Contract end date

31 January 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The implementation of an EDRMS will be critical to supporting SBHA's strategy delivery. Ensuring that we have secure, up to date and accurate customer information will be a key foundation to service improvement. We aim to have a 'bubble' of information about our properties and residents that enables us to know our customers better. This bubble would be viewed from different perspectives including users', tenants' and suppliers', who could all 'punch in' to the bubble and view the data from their own point of view. This is often referred to as a 360° view of the customer.

With an agile workforce who have full remote access to customer records 'any place, anytime, anywhere', SBHA will be able to take the office into residents' home; thereby providing the same level of service to customers regardless of location.
We require bidders to provide their description of a hosted solution and to also provide full costing of this solution.

The main term of the contract is 3 years and there are options to extend for a further 2 x 1-year periods at the sole discretion of the Authority. The contract value for the term is not expected to exceed the OJEU threshold; we are therefore inviting bidders to submit their bids, and not conducting a full EU procurement.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Martin Man

Address

Flanders Road
Chiswick
London
W4 1NN
United Kingdom

Telephone

020 8996 4217

Email

martin.man@sbhg.co.uk