Published date: 8 June 2020

Last edited date: 16 August 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 June 2020, 12am

Contract summary

Industry

  • Administration, defence and social security services - 75000000

  • Public security, law and order services - 75240000

  • Public security services - 75241000

    • Compulsory social security services - 75300000

    • Investigation and security services - 79700000

    • Security services - 79710000

Location of contract

NR2 1NH

Value of contract

£80,000 to £90,000

Procurement reference

NRW/CCT/9951/B

Published date

8 June 2020

Closing date

29 June 2020

Closing time

12am

Contract start date

18 July 2020

Contract end date

31 August 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Norwich City Council has a customer centre (based at City Hall, Norwich, NR2 1NH) welcoming around 25,000 customers per annum.
Customers visit the centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc. The council has a need to provide a customer support officer - security (CSO) who will be located in the customer centre on a daily basis.
Norwich City Council are offering an opportunity for a company to supply a CSO service for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis).
The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the customer centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.

More information

Links

Additional text

Please download tender documents and upload completed tenders using the link:

https://in-tendhost.co.uk/norwich/aspx/Home

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Dan Howes

Address

City Hall
St Peters Street
Norwich
NR2 1NH
United Kingdom

Telephone

01603 212169

Email

danhowes@norwich.gov.uk

Website

http://www.norwich.gov.uk/YourCouncil/Finance/Pages/Procurement.aspx