Published date: 23 July 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 23 August 2021, 12pm

Contract summary


  • IT services: consulting, software development, Internet and support - 72000000

  • Software programming and consultancy services - 72200000

  • Systems and technical consultancy services - 72220000

    • System and support services - 72250000

    • Internet services - 72400000

    • Computer network services - 72700000

Location of contract


Value of contract

£970,000 to £8,500,000

Procurement reference


Published date

23 July 2021

Closing date

23 August 2021

Closing time


Contract start date

1 October 2022

Contract end date

30 September 2026

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Enterprise Communication Services incorporates the provisioning, management, improvement, administration and troubleshooting of Network Services as well as providing advice and guidance for the future roadmap.
The current network is a converged voice and data network harnessing Cisco technology on NWP sites linked to a managed MPLS service. NWP own the Cisco equipment and require the supplier to proactively manage both the equipment and day to day operational service delivery (respond to incidents, requests and changes) liaising with the provider where required.

The contract will be for a initial period of 4 years with the possibility of extending it for an additional 3 years.
The start date will be agreed with the current provider and the new to allow sufficient time for handover to be competed.

About the buyer

Contact name

Patricia Strong


Force Headquarters, Glan-y -don, Abergele Road,
Colwyn Bay, North Wales
LL29 8AW


+44 1492804247