Published date: 22 March 2023

This notice was replaced on 1 September 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 1 September 2023)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Information systems or technology planning services - 72222200

Location of contract

South East

Value of contract

£116,000

Procurement reference

ESCC - 012923

Published date

22 March 2023

Closing date

13 November 2020

Closing time

12pm

Contract start date

3 July 2021

Contract end date

2 July 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To replace/renew the contract for a case management system (CMS) for managing complaints, enquiries, member enquiries, compliments, Ombudsman (Lgsco) complaints, FOI and environment information requests, data protection requests for public and police and ICO complaints.

Award information

Awarded date

30 January 2021

Contract start date

3 July 2021

Contract end date

2 July 2025

Total value of contract

£116,000

This contract was awarded to 1 supplier.

CIVICA UK LIMITED

Address

30 Stamford Street
LONDON
SE1 9LQ
GB

Reference

Companies House number: 01628868

Value of contract

£116,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

County Hall,St. Annes Crescent
LEWES
BN71UE
England

Email

OrbisSourcingSolutions@eastsussex.gov.uk