Customer Lab Installation Requirement

Contract summary

Industry

• Research and development services and related consultancy services - 73000000

Location of contract

United Kingdom

Value of contract

£35,000

Procurement reference

SR609775980

Published date

25 March 2021

Closing date

12 March 2021

Closing time

5pm

Contract start date

16 March 2021

Contract end date

15 March 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

HMRC's Customer Insight & Design Directorate (CIDD) leads HMRC's service design capability and exists to deliver and apply good customer insight into the ongoing optimisation and improvement of live services. CIDD's Customer Lab is an internal social and market research delivery function that provides small-medium scale research to support that work. The Lab is owned and run by the Behaviour, Insight & Research team.

In 2021 CIDD's two existing Customer Labs, in Shipley and Canary Wharf, will be moved to Salford and Stratford respectively. HMRC required a technical specialist to lead the decommissioning of the existing Labs and the transferral, procurement and installation of Lab technology to Stratford and Salford.

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More information

Attachments

• Capture.JPG
• Signed contract

Additional text

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Award information

Awarded date

15 March 2021

Contract start date

16 March 2021

Contract end date

15 March 2022

Total value of contract

£35,000

This contract was awarded to 1 supplier.

UBE

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About the buyer

Contact name

Agha Aslam

Address

5th Floor West
Ralli Quays
Salford
M60 9LA
England

Email

agha.aslam@hmrc.gov.uk