Published date: 29 August 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 July 2024, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

NR4 7UY

Value of contract

£75,648

Procurement reference

CF-2565100D0O000000rwimUAA

Published date

29 August 2024

Closing date

29 July 2024

Closing time

12pm

Contract start date

30 July 2024

Contract end date

30 July 2025

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities. Freshservice is device agnostic and available via Android/iOS apps.

Award information

Awarded date

2 August 2024

Contract start date

30 July 2024

Contract end date

30 July 2025

Total value of contract

£75,648

This contract was awarded to 1 supplier.

Freshworks Technologies UK Limited

Address

Wework, 26 Hatton Garden, London EC1N 8BR

Reference

None

About the buyer

Contact name

Nathan Griffen NNUH

Address

Colney Lane
Norwich
NR4 7UY
GB

Email

nathan.griffen@nnuh.nhs.uk