Published date: 29 February 2024
Last edited date: 1 March 2024
This notice was replaced on 6 March 2024
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Future opportunity (published 6 March 2024)
Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.
Contract summary
Industry
Newspapers, journals, periodicals and magazines - 22200000
Data-processing services - 72310000
Market and economic research; polling and statistics - 79300000
Market research services - 79310000
Public-opinion polling services - 79320000
Statistical services - 79330000
Advertising and marketing services - 79340000
Advertising services - 79341000
Marketing services - 79342000
News-agency services - 92400000
Location of contract
United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World
Value of contract
£1
Procurement reference
PR 2024 007
Published date
29 February 2024
Approach to market date
9 April 2024
Contract start date
1 July 2024
Contract end date
30 June 2027
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Background
The CPS is responsible for prosecuting most cases heard in the criminal courts in England and Wales. It is led by the Director of Public Prosecutions and acts independently on criminal cases investigated by the police and other agencies.
We have more than 6,000 highly trained staff whose duty is to make sure the right person is prosecuted for the right offence, and that trials are fair so that offenders are brought to justice whenever possible. We are proud to be recognised as a leading employer, committed to supporting a diverse and inclusive workforce that reflects the community we serve.
The Requirement
The requirement is for Potential Providers to provide the Crown Prosecution Service (CPS) with a comprehensive social media monitoring and associated services. This Prior Information Notice (PIN) is to inform potential suppliers about the upcoming procurement.
Any service offering that Potential Providers are willing to provide must meet the following requirements which are subject to change and review:
1. Multiple accounts over channels, circa 10.
2. Real-time Monitoring: The ability to monitor social media platforms in real-time.
3. Data Analysis: Tools for analysing data, identifying trends, and generating standard and bespoke reports and distributing reports.
4. Social listening across multiple channels. Ability to set up custom topics.
5. Publishing posts on multiple channels. Ability to add alt text / meet accessibility requirements. Scheduling features
6. Alert System: An alert system for specific keywords or phrases, such as Freedom of Information requests.
7. Combined inbox - able to see notifications/mention on platforms about our accounts. Ability to set up rules. Able to reply to messages/comments in software.
8. Link tree feature to go in bios. Link tracking
9. Tagging (for posts so we can easily make reports)
10. Circa 30 users. In-software training for the platform.
11. Ability to turn all outgoing/scheduled posts off.
12. Ability to identify our competitors/similar users and monitor their content.
13. Data Privacy Compliance: Compliance with all relevant data privacy laws and regulations.
14. Security requirements:
ISO 27001 certification
Cyber Essentials Plus
Auditing capabilities (ability to check which users have posted).
Privileged user/account levels
Two factor authentication
Double sign-off approval on posts
In addition to the above, Potential Providers maybe required to offer the CPS with the following additional elements:
Hashtag Analysis.
Influencer Identification: Tools for identifying key influencers within specific topics or industries.
Predictive Analysis: The ability to predict future trends based on current data.
Integration Capabilities: The ability to integrate with other software or platforms.
Potential Providers should be aware that any service offering must cover, but not be limited to, the following platforms:
Facebook
Twitter
Instagram
LinkedIn
YouTube
Reddit
Snapchat
TikTok
More information
Spend profile
| Financial year | Budget |
|---|---|
| 2024/2025 | £1 |
About the buyer
Address
102 Petty France
London
SW1H 9EA
England
Website
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