Published date: 29 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 30 July 2023, 12pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

Any region

Value of contract

£400,000

Procurement reference

tender_373639/1252274

Published date

29 August 2023

Closing date

30 July 2023

Closing time

12pm

Contract start date

31 July 2023

Contract end date

31 July 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme.

Award information

Awarded date

31 July 2023

Contract start date

31 July 2023

Contract end date

31 July 2025

Total value of contract

£400,000

This contract was awarded to 1 supplier.

PricewaterhouseCooperLLP

Address

1 Embankment Place. London, WC2N 6RH

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

David Bayliss

Address

2 City Walk
Leeds
LS11 9AR
England

Email

david.bayliss@nationalhighways.co.uk