Published date: 16 January 2018

Last edited date: 16 January 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 February 2018

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North West

Value of contract

£350,000

Procurement reference

CHWEST001-DN316804-68011744

Published date

16 January 2018

Closing date

14 February 2018

Contract start date

1 April 2018

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Cheshire West and Chester Council aims to be an excellent Authority, providing easy to use digital technology for residents whilst still supporting our most vulnerable customers. This procurement is in line with our vision to be the best, through securing complementary, integrated systems and easy to use self- service tools for a great customer experience.
The Transactional Service Centre (TSC) - Assessment Centre and Billing & Debt are procuring a document imaging and management system to manage documents relating to Revenues and Benefits. In addition to these business areas we would require the same solution for managing documents relating to other areas of the TSC.
The document management system will be used to scan, index and store documents from residents and businesses. It will have a workflow solution which will allow documents to be passed to relevant teams to process and respond to correspondence. It needs to integrate with the back office processing systems.
Cheshire West and Chester Council is a unitary Authority which has approximately 156,000 dwellings, 11,000 NDR hereditaments, 25,000 Benefit applicants, 5,000 free school meal recipients and 9,000 Social Care clients.

More information

Additional text

All communication with the Procurement Team regarding this tender MUST be via The Chest.

About the buyer

Contact name

Julian Ablett

Address

HQ Building
58 Nicholas Street
Chester
CH1 2NP
United Kingdom

Email

julian.ablett@cheshirewestandchester.gov.uk

Website

http://www.cheshirewestandchester.gov.uk/