Published date: 20 November 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 September 2019

Contract summary

Industry

  • Health and social work services - 85000000

  • Health services - 85100000

Location of contract

Yorkshire and the Humber

Value of contract

£0 to £240,000

Procurement reference

20191120083135-36335

Published date

20 November 2019

Closing date

16 September 2019

Contract start date

25 November 2019

Contract end date

24 November 2022

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

This contract will provide a Mental Health and Vulnerability Support Telephone Service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through Support Workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.

Initial calls into the Force Control Room will be taken by Humberside Police staff who will refer where necessary to the Mental Health Support Worker. When dealing with calls the Support Worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.

Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.

The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.

More information

Links

Award information

Awarded date

16 October 2019

Contract start date

16 October 2019

Contract end date

17 October 2019

Total value of contract

£0

This contract was awarded to 1 supplier.

*Contract Not Awarded*

Address

*Contract Not Awarded*

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Additional details

Discontinued Process

About the buyer

Contact name

Billie Heafield

Address

The Lawns
Harland Way, Cottingham
Hull
HU16 5SN
ENG

Telephone

+44 7464983809

Email

billie.heafield@southyorks.pnn.police.uk