Published date: 17 November 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 November 2023, 12am

Contract summary

Industry

  • Software support services - 72261000

  • Technical computer support services - 72611000

Location of contract

Scotland

Value of contract

£22,200

Procurement reference

BIP824372411

Published date

17 November 2023

Closing date

14 November 2023

Closing time

12am

Contract start date

15 November 2023

Contract end date

31 October 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Northern Lighthouse Board (NLB) has a corporate and e-commerce website. Both sites are built in the WordPress environment.

•NLB main site (https://www.nlb.org.uk/)
•NLB shop (https://www.nlb.org.uk/shop/)

The objective of this project is to put in place a support and development contract with an established company with proven expertise in the WordPress web and e-commerce arena. This contract is for a period of 4 years.

The websites are managed by NLB staff who upload content to the sites and process orders on the online shop. Both sites are public facing.

Data Security - is an important part of this contract and Suppliers must hold either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification, to be considered for this quotation.

The selected company will enter into an agreed contract to deliver technical support during 24/7/365 of the NLB website and shop. The contract will include the following requirements.

•Review the existing WordPress NLB website and e-commerce shop and provide a recommendation report
•Quarterly health checks
•Updates as required
•Upgrades as required
•Development work as and when required. Based on a 7 hours day rate (for example, creating a new
area/page from supplied graphics)
•Training as and when required. Based on a 7 hours day rate

A service level agreement will be required to be provided by the Supplier, this must include availability times, response times and policy on resolution times, as part of the agreement NLB are looking for a response time of 4 hours, for critical response.

More information

Links

Award information

Awarded date

14 November 2023

Contract start date

15 November 2023

Contract end date

31 October 2027

Total value of contract

£22,200

This contract was awarded to 1 supplier.

Big Blue Door Limited

Address

Crown & Sceptre House
60 Queen Elizabeth Street
London
SE1 2PZ

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Ruth Millan

Address

84 George Street
Edinburgh
EH2 3DA
UK

Telephone

01314733104

Email

Procurement@nlb.org.uk