Published date: 5 April 2023

Closed early engagement


Closing date: 24 April 2023

Contract summary

Industry

  • Software package and information systems - 48000000

  • Telecommunications services - 64200000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Procurement reference

LPOOL001-DN664662-99785227

Published date

5 April 2023

Closing date

24 April 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Contract Number: DN664662
Contract Name: Contact Centre Platform Pre-Market Engagement


Liverpool City Council Contact Centre is seeking a supplier to provide a contact centre platform to provide the main portal for customer engagement and to underpin the delivery of the service.

This initiative is seen as a key opportunity to work in partnership with a supplier, the Council's ICT Service and key stakeholders to increase customer self- service, employ any appropriate new innovative technology and enhance Liverpool City Council's digital offering.


Contract Term: Likely to be five years.

Further information can be obtained from: https://procontract.due-north.com from 5pm on 5 April 2023.

Tender submission deadline: Noon on 25 April 2023.


Please download the full application and supporting documents from Procontract.

Your company will need to register on Procontract (Due North) to be able to receive the opportunity. The documents will only be available on Procontract (available via the Due North site).

Once you have registered you will need to go to the "my opportunities" section on the home page of Procontract and follow the instructions as a supplier to enable you to return your submission.

To register your organisation on Procontract click on the following link https://procontract.due-north.com/register, go to suppliers' area and click on "register free".

More information

Links

About the buyer

Contact name

Steve Haywood

Address

4th Floor, Cunard Building
Liverpool
L3 1DS
England

Telephone

+44 1513510543

Email

steve.haywood@liverpool.gov.uk

Website

http://www.liverpool.gov.uk