Published date: 29 May 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 14 June 2019

Contract summary

Industry

  • IP telephone services - 64215000

Location of contract

TA6 4RN

Value of contract

£0.01 to £39,600

Procurement reference

729LA

Published date

29 May 2019

Closing date

14 June 2019

Contract start date

8 July 2019

Contract end date

7 July 2021

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Care Navigation Service (CNS) a part of South Central West Commissioning Support Unit (SCW) operating out of Mallard Court, Bridgwater delivers service user information and pathway direction for E-referral and Patient Transport Services via a Call Centre type service. It is recognised that the current 3rd party provided call centre telephony solution at Mallard Court is no longer fit for purpose to meet the needs of the CNS service in terms of resilience, capacity, capability, speed to market and scalability. In addition to the CNS call centre the service also supports the rest of the facility with standard telephony. The CNS service has recently been awarded a new contract that requires additional capacity as of 1st July 2019 and therefore require the current provision to be replaced.

This requirement is to transition over to a new fit for purpose resilient cloud UK hosted telephony service that is flexible, scalable and future proof. All the key functions and configuration of the current system will need to be replicated to the new system. The requirement is for a service that is 2nd and 3rd line supported by the supplier with 1st line (including Moves add and Changes) being delivered via the SCW Service Desk.

More information

Links

About the buyer

Contact name

Louise Amos

Address

South Plaza,Marlborough Street
BRISTOL
BS13NX
England

Email

scwcsu.justaskprocurement@nhs.net