Published date: 22 February 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 9 March 2016

Contract summary

Industry

  • Software package and information systems - 48000000

  • Miscellaneous software package and computer systems - 48900000

  • IT services: consulting, software development, Internet and support - 72000000

    • Computer support and consultancy services - 72600000

Location of contract

CV4 7AL

Value of contract

£1

Procurement reference

ServiceNow Application Support

Published date

22 February 2016

Closing date

9 March 2016

Contract start date

1 April 2016

Contract end date

31 March 2017

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application.

The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner and an authorised ServiceNow License reseller.

The requirement includes:
-The provision of a dedicated ServiceNow specialist on-site for 2 days per week
-Remote Support / Managed Service in respect of systems monitoring and maintenance during core hours only (9am to 5:30pm UK time, excluding Public Holidays).
-Ad hoc support for Annual upgrades and development work.

Please refer to the ITT Part 2 Services Requirement for full details.

This is an ABOVE EU threshold tender using the Accelerated Open Procedure. Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support.

All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the "Correspondence" functionality. Failure to do so may result in the correspondence being excluded from the tender procedure.

After expressing an interest in this project you will be able to download the full tender document.

All bids must be received electronically via In-tend by midday 10th March 2016.

More information

Links

Additional text

This is an ABOVE EU threshold tender using the Accelerated Open Procedure.

All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system (https://in-tendhost.co.uk/universityofwarwick) via the "Correspondence" functionality. Failure to do so may result in the correspondence being excluded from the tender procedure.

After expressing an interest in this project you will be able to download the full tender document set within 24 hours.

All bids must be received by midday 10th March 2016.

Is a Recurrent Procurement Type? : No https://in-tendhost.co.uk/universityofwarwick/aspx/

About the buyer

Contact name

Caroline Plane

Address

Westwood campus
West Midlands
Coventry
CV4 7AL
United Kingdom

Telephone

+44 2476150871

Email

cplane@warwick.ac.uk