Published date: 5 August 2022

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract.

Closing: 5 September 2022, 12pm

Contract summary


  • Electric instantaneous or storage water heaters and immersion heaters - 39715100

  • Heat-exchange units, air-conditioning and refrigerating equipment, and filtering machinery - 42510000

  • Tanks, reservoirs and containers; central-heating radiators and boilers - 44600000

    • Construction work for pipelines, communication and power lines - 45231000

    • Repair and maintenance of plant - 45259000

    • Solar panel roof-covering work - 45261215

    • Electrical installation work of heating and other electrical building-equipment - 45315000

    • Plumbing and sanitary works - 45330000

    • Repair and maintenance services of central heating - 50720000

    • Office-support services - 79500000

Location of contract


Value of contract


Procurement reference


Published date

5 August 2022

Closing date

5 September 2022

Closing time


Contract start date

1 August 2023

Contract end date

31 March 2034

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Council is procuring a new contract to replace its existing gas services contractor and requires a suitable and properly qualified contractor experienced in providing services similar to the services being let under this contract. The new contract is expected to commence in August 2023. The services to be provided under the contract include servicing and responsive maintenance of boilers and similar heat sources, both domestic and communal, and associated distribution systems within occupied and void (empty) properties. In addition, the contract it covers the ad-hoc and planned replacement of domestic boilers and potentially Carbon Reduction innovations to help achieve our target of a 34% reduction in CO2 emissions by 2025 on route to "Net Zero Emission".
The Services above will be supported by the Contractors Information and Communications Technology (ICT) systems, architecture, and processes to manage, co-ordinate and deliver the services as well as interface with the Council's financial and Housing Management systems.
The properties covered by the Contract currently consist of approximately 16,912 units comprising 'Housing Revenue Account' (HRA) housing stock, leased properties (Croylease) and 'General Fund' (GF) housing.
The Contract is for Gas related services only. The general responsive repairs and voids are being procured separately with an FTS notice (CROYD001-DN619329-02180535) issued on 4 July 2022.
The Contract will be let for a duration of 10 years and 8 months with a 'break option' after 6 years and 8 months. In addition, there will be a no-fault termination clause. The total maximum contract value is estimated at £41.9 million (excluding VAT).

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Matthew Devan


Bernard Weatherill House
8 Mint Walk


+44 2087266000