Published date: 4 June 2024

Closed early engagement


Closing date: 28 June 2024

Contract summary

Industry

  • Helpdesk and support services - 72253000

  • Helpdesk services - 72253100

Location of contract

SW1P 4DF

Procurement reference

tender_435091/1355524

Published date

4 June 2024

Closing date

28 June 2024

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Home Office is looking for a supplier that can provide a high-quality IT service desk and/or End User Device capability in a large and complex environment, as well as assisting the customer in maturing toolsets to take advantage of evolving functionality and technology that increases efficiency and improves customer experience seamlessly.

From this RFI, the Home Office are asking Suppliers to express their interest and provide some important feedback on our market approach ahead of the RFQ submission expected to be released shortly.

We are looking for the supplier staff to have current valid SC and NPPV3 clearance or be willing to undertake the SC and NPPV3 clearance process. The Home Office can provide further guidance on request.

Potential Providers are invited to complete the NDA via the instruction within this notice prior to completing the questionnaire at Annex A and return via the ePortal by 1pm 28th June 2024

More information

Links

Additional text

This procurement will be managed electronically via the Home Office's eSourcing Portal (JAGGAER). To participate in this Early Engagement, participants must first be registered on the eSourcing Portal.

If you have not yet registered on the eSourcing Portal, this can be done online at https://homeoffice.app.jaggaer.com by following the link 'To register click here'. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering.

Once you have registered on the eSourcing Portal, a registered user can express an interest for a specific procurement. This can be done by searching for the procurement title: pqq_471 - Home Office Strategic Service Desk.

Suppliers will be required to sign a Non-Disclosure Agreement to enable access to the information provided as part of this notice.

If you encounter any issues registering, please email the address provided on this notice with the email subject: Home Office Service Desk Procurement Enquiry - (Company Name).

About the buyer

Address

2 Marsham Street
London
SW1P 4DF
England

Email

servicedeskprocurement_dl@homeoffice.gov.uk