Published date: 26 June 2019
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Computer support and consultancy services - 72600000
Location of contract
Yorkshire and the Humber, West Midlands
Value of contract
£80,000
Procurement reference
NCHSRITSM02
Published date
26 June 2019
Closing date
12 July 2019
Contract start date
1 August 2019
Contract end date
31 July 2020
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The College is seeking proposals from experienced and qualified providers for the delivery of an IT Service Management contract.
The College intends to initiate the contact on the 1st August 2019. This will provide 1 months overlap of support contacts to ensure a robust knowledge transfer process. The incumbent ITSM contract expires on the 3rd September 2019.
The College is looking for the following key services to be integral to the ITSM contract:-
• Service Desk & Technical Support: Service Integration and Management (SIAM) function where the ITSM provider will provide a managed Service Desk facility to provide a single-point of contact for NCHSR staff ( less than 100 )
• Infrastructure Management: Proactive monitoring and management of Workstations, Servers, Storage and Network equipment/infrastructure
• ICT Expert Advice: advice, guidance and thought leadership
• Service Management: Provide management information KPI's and SLA's and monthly reporting using dashboard
About the buyer
Contact name
Daryl Unitt
Address
2 Lister Street
Birmingham
B7 4AG
England
Telephone
0121 2956392
Website
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Closing: 12 July 2019
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