Published date: 29 June 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 July 2020

Contract summary

Industry

  • Financial consultancy, financial transaction processing and clearing-house services - 66170000

Location of contract

North East

Value of contract

£100,000 to £500,000

Procurement reference

BIP502667415

Published date

29 June 2020

Closing date

22 July 2020

Contract start date

14 September 2020

Contract end date

13 September 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Northumbria University is undertaking several transformative project across it professional services departments. As part of these projects, we are also reviewing the underlying technologies. The scope of this particular enquiry is our merchant platform.

The service of Merchant Acquirer / Payment Service Provider to facilitate a payment processing service for all major credit and debit cards. Processing needs to be possible online, on a card terminal and over the telephone which means that the platform needs to support transactions with and without the cardholder being present. In total, we processed 136,970 transactions in 2019.

The platform must include at a minimum:
•Capability to integrate with multiple payment platforms e.g. WPM and Netcall
•Provision of processing terminals with Chip & Pin functionality
•A merchant portal with self-service tools to run reports, manage user accounts and access transaction details in real time
•Ability to view and address disputes (chargebacks) online
•A customizable rule based risk system to mitigate fraud
•Strong multifactor customer authentication
•Offer Dynamic Currency Conversion
•Ability for us to issue refunds

We expect to issue a full tender towards the end of July. Please use the provided email address as the main means of contact until this time.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.The University considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Angelique Borsboom

Address

Sutherland Building
College Street
Newcastle upon Tyne
NE1 8ST
UK

Telephone

07429334777

Email

angelique.borsboom@northumbria.ac.uk