Published date: 9 May 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 March 2019

Contract summary

Industry

  • Research and development services and related consultancy services - 73000000

Location of contract

Any region

Value of contract

£70,000

Procurement reference

TROP0010

Published date

9 May 2019

Closing date

31 March 2019

Contract start date

1 April 2019

Contract end date

31 March 2020

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Department has a primary objective to improve the journey experiences of rail passengers. As such, we are looking to work with industry partners to develop initiatives based on an improved understanding of customer satisfaction and general opinions about the wider rail industry. This is guided by a recognition that existing tools (e.g. NRPS) do not give us the more holistic, and immediate, understanding of the passenger experience that we need to be able to encourage TOCs to drive improvements in a more focused and speedy manner.
This project will build on previous work already undertaken by Zipabout (in 2016 Zipabout and DIT worked on a project which was funded through the DIT's MoU with Transport Systems Catapult). The subscription will enable Departmental research into new methods of gathering insight. The fault reporting function will enable a more speedy, efficient and user-friendly way that allows customers to report faults and other customer service issues directly, in a manner which will help industry to respond and address problems more quickly and efficiently.

More information

Attachments

Award information

Awarded date

31 March 2019

Contract start date

1 April 2019

Contract end date

31 March 2020

Total value of contract

£70,000

This contract was awarded to 1 supplier.

Zipabout

Address

Cornmarket Street
OX1 3HJ
Oxford

Reference

None

Value of contract

£70,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Great Minster House
33 Horseferry Road
LONDON
SW1P4DR
England

Email

procurement@dft.gov.uk