Published date: 1 February 2024

Last edited date: 29 February 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 March 2024, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

BA2 1EP

Value of contract

£120,000 to £220,000

Procurement reference

IT-197-371-CURO - 00000371

Published date

1 February 2024

Closing date

11 March 2024

Closing time

12pm

Contract start date

1 July 2024

Contract end date

30 June 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Out of Hours Telephone Service 2024

The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed.

Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service.

This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's.

Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.

Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.

Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on `My Tenders`). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the `Publish Email` address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents.

Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted.

System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in `Help` section).

Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Reece Rogers

Address

River Place
Lower Bristol Road
Bath
BA2 1EP
United Kingdom

Telephone

+44 1225366451

Email

Reece.Rogers@curo-group.co.uk