Published date: 14 December 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Highways consultancy services - 71311210
Location of contract
Any region
Value of contract
£41,492.80
Procurement reference
1-466
Published date
14 December 2017
Closing date
27 November 2017
Contract start date
28 November 2017
Contract end date
31 March 2019
Contract type
Service contract
Procedure type
Other: Restricted procedure
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The main objective of this project is to deliver a coherent customer assurance framework which helps to track, assess and measure our progress against the known customer pain moments defined in section 3.2. The work framework should have been consulted on and agreed by the end of March 2018 with an implementation plan to ensure go-live by end of Q1 2018/19.
The project should look at rationalising and incorporating existing customer assurance activities that are already undertaken in MP into the framework and propose suitable activities to fill the identified gaps.
Award information
Awarded date
27 November 2017
Contract start date
28 November 2017
Contract end date
31 March 2019
Total value of contract
£41,492.80
This contract was awarded to 1 supplier.
Transport Research Laboratory (TRL)
Address
Crowthorne House, Nine Mile Ride
Wokingham
RG40 3GAReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Lateral
8 City Walk
Leeds
LS11 9AT
England
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Closing: 27 November 2017
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