Published date: 22 December 2021

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.

Approach to market date: 22 December 2021

Contract summary


  • Helpdesk and support services - 72253000

Location of contract

United Kingdom

Value of contract


Procurement reference

Conversion Therapy - Victim Support Service

Published date

22 December 2021

Approach to market date

22 December 2021

Contract start date

25 March 2022

Contract end date

24 March 2024

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The Authority requires the development, set-up and operation of a helpline and website that will direct clients to relevant, existing services and provide initial pastoral support to individuals who have gone through, are going through, or are at risk of conversion therapy practices. The helpline and website will be collectively known as the Conversion Therapy Victim Support Service. The service will be required to direct clients to existing support and to provide information and, when necessary, direct support to vulnerable persons, whilst the website will be expected to provide public information and resources on the topic of conversion therapy.

That the service required provides guidance and signposting to relevant services that users may require, such as counselling, options for making a report to the police, and other public services such as emergency housing. The service should also provide support to professionals who may be concerned about an instance of conversion therapy and are seeking support on what action to take.

More information

Spend profile

This table displays the spend profile of the notice
Financial year Budget
2022/2023 £120,000
2023/2024 £120,000
2024/2025 £120,000

About the buyer

Contact name

The Cabinet Office, represented by the Government Equalities Office


Sanctuary Buildings, 20 Great Smith Street