Published date: 6 June 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 March 2024, 5pm

Contract summary

Industry

  • Customer survey services - 79342310

Location of contract

B151LZ

Value of contract

£0

Procurement reference

IT-452-91-MH 0091 - AWARD

Published date

6 June 2024

Closing date

25 March 2024

Closing time

5pm

Contract start date

1 September 2024

Contract end date

31 October 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract.

The objective of Midland Heart's tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart's core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance.

Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM's, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart's core functions.

The successful contractor will be required to conduct approximately, 16,000 surveys across eighteen service areas per annum, including the Regulator of Social Housings (RSH)Tenant Satisfaction Measure (TSM) surveys. subject to sufficient numbers of tenant contacts being available in each sample framework.

Ad-hoc tenant surveys, as and when required, may also be required throughout the duration of the contract to allow for performance to be measured across various service areas, or intervention areas.

Award information

Awarded date

24 May 2024

Contract start date

1 September 2024

Contract end date

31 October 2027

Total value of contract

£0

This contract was awarded to 1 supplier.

MEL Research Ltd

Address

somerset house, 37 Temple Street, birmingham, Birmingham, United Kingdom, B2 5DP

Reference

None

About the buyer

Contact name

Emily Rogers

Address

Birmingham
West Midlands
England
B151LZ
United Kingdom

Telephone

03456020540

Email

emily.rogers@midlandheart.org.uk

Website

https://www.midlandheart.org.uk/