Published date: 21 December 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 February 2024, 12pm

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Staff training services - 80511000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £400,000

Procurement reference

tender_405597/1296829

Published date

21 December 2023

Closing date

7 February 2024

Closing time

12pm

Contract start date

27 February 2024

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The supplier will conduct surveys to find out what water customers think about the Draft Determinations (DDs) which are due to be published by Ofwat in June 2024. The research will identify:

- How acceptable or unacceptable the proposed DD service levels are from 2025-2030
- How easy or difficult it is to pay current water bills, and how easy or difficult customers think it will be to pay for proposed bills from 2025-2030
- Why customers think the proposals for services are acceptable or unacceptable
- How customers' views of the Draft Determinations compare? to their views on the companies' business plans
- Subject to survey timings, how acceptable or unacceptable the proposal for services and the bills are when considered together, and the reasons for this

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

About the buyer

Contact name

Consumer Council for Water

Address

23 Stephenson Street
Birmingham
B2 4BH
England

Email

procurement@ccwater.org.uk

Website

https://www.ccw.org.uk/