Published date: 8 May 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 May 2020

Contract summary

Industry

  • Financial consultancy, financial transaction processing and clearing-house services - 66170000

Location of contract

Any region

Value of contract

£0

Procurement reference

BIP492046884

Published date

8 May 2020

Closing date

19 May 2020

Contract start date

1 May 2021

Contract end date

30 April 2023

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Supplier engagement for market research required. DVLA's current Merchant Acquirer (MA) contract allows DVLA to accept credit and debit card payments from card issuing banks.

The MA Contract supports a payment option for collection of receipts including Vehicle Excise Duty (VED) for customers transacting online, via Interactive Voice Recognition (IVR), by telephone to DVLA (including DVLA Contact Centre) and face to face at DVLA Reception processing an average of 28 million transactions per annum.

Other key DVLA services also utilise the MA as follows:

•Personalised Registrations Online;
•Driver Licence Online;
•Digital Tachograph System;
•Trailers;
•Duplicate Driving Licences (D90);
•Electronic Vehicle Licensing (EVL);
•Registration of Number Plate Suppliers;
•Duplicate Vehicle Registration Documents (V62);
•Drivers Returned Cheques;
•Sale of Marks;
•Vehicle Excise Duty (VED) Casework;
•Enforcements;
•Reception
•Online Enforcement Penalty Payments

More information

Links

About the buyer

Address

DVLA Swansea
Longview road
Swansea
SA67JL
UK

Telephone

+441792783238

Email

michelle.palmer@dvla.gov.uk