Published date: 4 January 2019

This notice was replaced on 22 February 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 22 February 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Health and social work services - 85000000

  • Other community, social and personal services - 98000000

Location of contract

South West

Value of contract

£100,000

Procurement reference

TORB001-DN381467-86771090

Published date

4 January 2019

Closing date

31 January 2019

Contract start date

1 April 2019

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Service purchased through this Contract will promote and provide an Independent Health Complaints Advocacy (IHCA) Service to support people over the age of sixteen (16), living in Torbay, with complaints in relation to NHS services or NHS funded services.

This Service will also be available to people living elsewhere, who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service.

The IHCA Service is required to meet the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

Please refer to the tender documents for full details.

More information

Additional text

In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk
In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then register an interest in the opportunity and download the Documents for completion and submission.

About the buyer

Contact name

Lawrence Brown

Address

Torbay Council Town Hall
Castle Circus
Torquay
TQ1 3DR
England

Telephone

+44 1803208977

Email

lawrence.brown@torbay.gov.uk

Website

http://www.torbay.gov.uk/